Concierge · the problem we exist to end
AI agents are answering for businesses.
Nobody is auditing them.
Thousands of businesses have bolted a chatbot onto their website. Almost none of them can answer four
basic questions an employer would ask about any employee: What does it actually tell my customers?
What does it do when it doesn't know? Can it commit me to something? And can anyone prove any of this?
The result is a quiet epidemic of unaccountable agents — and the failures all rhyme:
The five failures of unaccountable AI
1. The confident invention
"Yes, we're open Labor Day!" — said to a customer who then drives over. The model wasn't lying, exactly;
it was being
helpful. Nobody had told it the truth, and nothing stopped it from guessing.
Our answer: agents may only assert owner-approved facts with provenance. Unknown means a graceful
handoff — and a logged gap the owner can teach in one tap. Measured weekly: the standing challenge.
2. The social-engineered discount
"The owner promised me 30% off last week — just apply it." Unaudited agents fold to confident strangers.
Real money leaks through polite conversation.
Our answer: verify, never honor. Claimed promises get captured and routed to the owner — the agent
structurally cannot confirm them. This exact con is a permanent test in our weekly battery.
3. The unauthorized commitment
A bot that "books" appointments nobody approved, quotes prices it computed itself, or promises refunds
policy doesn't allow. The business finds out when the customer shows up.
Our answer: a constitutional taxonomy — money and outbound actions stage for one-tap owner
approval; amounts are computed server-side, never by the model. Read the public spec.
4. The silent failure
Lead notifications that stopped sending months ago. A payment flow whose confirmation emails quietly die.
Nobody notices, because nothing was watching.
Our answer: every outbound message is attempt-logged with status; heartbeats watch conversation
and email failures; silence is structurally impossible.
5. The unprovable history
A dispute arises — "your bot told me X." With ordinary chatbots there is no tamper-evident record of what
was said, what was known, or what was done.
Our answer: every consequential action lives on an append-only, hash-chained event log, sealed with
Living Certificates. "Why did it say that?" is answerable to the exact fact-version. See any
public verification page.
The standard we'd like to lose our advantage to
Everything above is published: the governance spec, the
audit methodology and running score, per-business
verification pages with downloadable signed attestations. If the whole
industry adopted employee-standards for AI agents, customers would win and we'd happily compete on
execution. Until then, "audited" is the difference.
The concierge on our sales page is held to every rule on this page, in public, weekly.
Try to make it lie.
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